NetSuite CRM+ offers traditional customer relationship management capabilities including sales force automation, marketing automation and customer service management in a single cloud CRM solution. 它提供报价, 订单管理, 销售预测, 佣金, partner management and integrated e-commerce capabilities. NetSuite CRM+ can also integrate with your existing ERP investment.
关键好处
NetSuite CRM+ provides a seamless flow of information across the entire customer life cycle. 解决方案:
- Streamlines lead-to-cash processes
- Elevates productivity across the organization with a 360-degree view of your customers
- Improves sales performance through forecasting, upsell and commission management
- Helps you to manage global sales and services organizations
NetSuite CRM+ solution highlights include:
强大的销售队伍自动化
NetSuite CRM+ provides SFA that equips the sales team with an accurate record of each opportunity and its status, a complete view of the prospect and real-time access to every detail.
Advanced 销售预测 and quota management
NetSuite CRM+ advanced forecasting and quote management capabilities build reliability, predictability and trust into the sales process.
Automated incentive compensation management
NetSuite CRM+ delivers flexible sales compensation management that frees up the sales operations team from time-consuming compensation calculation.
Comprehensive upsell, quote and 订单管理
The sales team can easily convert accurate quotes into approved sales orders, which then flow to your finance system for processing.
Out-of-the-box marketing automation
NetSuite CRM+ automates your entire marketing process across channels, allowing you to better align campaigns and programs with your sales efforts.
客户服务和支持
NetSuite’s call center capabilities enable you to serve customers quickly and efficiently with 360-degree customer view.
Real-time dashboards, reporting, analytics and planning
NetSuite提供内置, 实时的基于角色的仪表板, 报告和分析, 促进你的销售, marketing and service teams to monitor personalized key performance indicators and access the latest reports as part of their everyday activities.
随时随地移动接入
NetSuite’s comprehensive support for mobile devices—iPhone or Android—ensures access to real-time business information users need.
Integration with e-commerce platform
NetSuite CRM+ integrates with NetSuite’s e-commerce platform, providing a single system of record for customer information and interactions as well as the customer’s commerce transactions. This integrated solution allows you to monitor and measure everything that happens online and capture every interaction with a customer or prospect, 自动.
Integration with leading social and productivity tools
NetSuite integrates with Yammer using its SuiteSocial platform, improving collaboration and overall sales productivity.
合作伙伴关系管理
NetSuite CRM+ provides full control over every element of the partnering process, including joint marketing campaigns, 领导管理, 管道管理, 订单处理, 还有佣金和版税.